Client service officer (20k)

Our client, a reputable fast-growing company located in Lang’ata who is in the fleet management industry is looking for a Customer Service Intern for a period of 3 month.

DUTIES AND RESPONSIBILITIES

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

 

QUALIFICATIONS

A Diploma or Degree in a Business related course.

Someone with customer service training will be an added advantage.

Strong phone contact handling skills and active listening.

Familiar with CRM systems and practices.

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication and presentation skills.

Ability to multi-task, prioritize and manage time effectively.

Willingness to handle clients calls.

 

HOW TO APPLY
Interested and qualified candidates who meet the above qualifications should send their application stating the position applied for as the subject to  jobs@jobsikaz.com
Only shortlisted candidates who meet our expectations will be contacted.

 

HUMAN RESOURCE MANAGER

Our address

African Union Avenue-Remera

P.O. Box: 6555, Kigali Rwanda

E-mail: info@grandlegacy.rw

Tel: 280-408-080 | Cell: (+250)788-303-483

 

Human Resources Manager

HR is responsible for the recruitment, training, and development of staff; administers salaries, pensions, and benefits; and looks after the health, safety, and welfare of all employees.

The job description of the Human Resources Manager

    1. Developing HR planning strategies with line managers by considering immediate and long-term staff requirements
    2. Recruiting staff by preparing job descriptions and job adverts; deciding on how best to advertise
    3. Advising on pay and other issues, including promotion and benefits; administer payroll and maintain staff records
    4. Interpreting and advising on employment legislation; develop and implement policies on a variety of workplace issues eg disciplinary procedures, absence management, working conditions, performance management and equal opportunities
    5. Analyzing training needs in conjunction with line managers; planning and delivering training, including staff inductions.
    6. Implementing and revising a company’s compensation program
    7. Creating and revising job descriptions
    8. Conducting annual salary surveys
    9. Developing, analyzing, and updating the company’s salary budget
    10. Developing, analyzing and updating the company’s evaluation program
    11. Developing, revising, and recommending personnel policies and procedures
    12. Maintaining and revising the company’s handbook on policies and procedures
    13. Conducting new employee orientations and employee relations counseling
    14. Maintaining department records and reports
    15. Participating in administrative staff meetings
    16. Maintaining a company directory and other organizational charts
    17. Recommending new policies, approaches, and procedures

 

Qualifications, Skills, and Experience required

    1. Must have a bachelor’s degree in Human Resources Management or business administration
    2. At least 2 years’ experience in Human Resource Management and those two years if it is in the hospitality industry, it is an added advantage
    3. Good communication skills in English, French, and Kinyarwanda
    4. Strong interpersonal skills
    5. Business awareness and commercial focus
    6. Leadership and strong management skills
    7. Technically competent
    8. Ability to analyze, interpret and explain the legal framework regulating employment
    9. Integrity and approachability.

 

How to apply

Candidate must bring his/her application Letter addressed to DAF, CV with academic Qualification to the office of DAF at Grand Legacy Hotel

 

Application closing date is on 28th/06/2019

 

Marketing Communications Officer

Our client is searching for a highly-creative Marketing Communications Officer to lead its marketing team. The duties will include planning, implementing and monitoring our digital marketing campaigns across all digital networks.

Responsibilities
Design and oversee all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
Develop and monitor campaign budgets.
Plan and manage our social media platforms.
Prepare accurate reports on our marketing campaign’s overall performance.
Coordinate with advertising and media experts to improve marketing results.
Identify the latest trends and technologies affecting our industry.
Evaluate important metrics that affect our website traffic, service quotas, and target audience.
Work with your team to brainstorm new and innovative growth strategies.
Oversee and manage all contests, giveaways, and other digital projects.

Requirements
Bachelor’s degree in Marketing or relevant field.
A minimum of 5 years’ experience in a digital marketing or advertising position.
In-depth knowledge of various social media platforms, best practices, and website analytics.
Solid understanding of HTML, CSS, and JavaScript is required.
Highly creative with excellent analytical abilities.
Outstanding communication and interpersonal skills.
Up-to-date on the latest trends and technologies in digital marketing.

How to apply
If you meet the above requirements please apply by either uploading or updating your CV Here under the ‘Marketing, Media & Brand’ category.
Please Note: Due the large number of applications we get we are unable to contact all the applicants. If we haven’t contacted you in two weeks it means you application wasn’t successful. However, we will still retain your CV in our database and we will contact you if another suitable position comes up.

TECHNICAL SALES- 6 POSITIONS

Position: Technical Sales

No. of Vacancies: 6
Job Location: Nairobi
Salary: Commissions Based

Summary

A client dealing with ICT products and solutions is seeking to recruit Technical sales people with a good background in a similar field.

Duties

Sourcing for new business
Following up with existing customers
Routine maintenance of gadgets
Collect customer inquiries, explain product function and resolve problems
Work with the customers to ensure they are properly serviced
Provide onsite service to customers as designated
Project a professional company image through effective services to customer
Advising customers on how best to use the products provided.
Sourcing for customers and selling the products
Installation and maintenance
Using technical skills to demonstrate to potential customers the usefulness of the products

Key Qualifications and Skills
Excellent communication and sales skills
Diploma/ Degree in a business or ICT field
2-3 years’ experience as a technical sales person
Those with good technical sales experience but no ICT qualifications can also apply
Flexibility with regard to work schedule

How to apply

If you meet the above qualifications, skills and experience send CV urgently to jobs@britesmanagement.com

Only the shortlisted candidates will be contacted.

ROOM STEWARDS

Position: Room Stewards
No. of Vacancies: 2
Nature of Job: Full time
Job Location: A Restaurant in Nairobi

Duties and Responsibilities:
Dusts the room and furniture.
Replenishes guestroom and bath supplies.
Cleaning the room and the bathroom.
Checks and secures the rooms.
Replenish amenities according to the operational standards.
Ensure security of guest rooms and privacy of guests
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Empty trash containers and ashtrays.
Remove all dirty linen and replace with the clean par to the designated layout.
Clean beddings, curtains, linens etc.

QUALIFICATIONS & EXPERIENCE:
At least 2 years working experience as a room steward
Familiar with cleaning precautions
Form four and above

PERSONAL ATTRIBUTES:

High level of integrity
Team player with an ability to lead and motivate others
Excellent reporting and communication skills
Problem identification and solving skills
Working under minimum supervision.
organizational skills
Experience of providing high quality customer service.
Ability to work effectively as part of a team.
Ability to work effectively under own initiative.
Experience of general domestic and support work.
Good written and oral communication skills.

HOW TO APPLY

If you meet the above skills and experience forward your CV to recruitment@britesmanagement.com

Only the shortlisted candidates will be contacted.

TRUCK DRIVERS

Position: Truck Drivers (FRR, FVR, FSR)
Location: Nairobi
Nature of Job: Full time
No. of Vacancies: 5

Duties

Driving and maintaining the company vehicles
Customer service and ensuring proper communication
Delivering the goods to the clients
Completing all required documentation before departure and after arrival
Fueling the vehicle
Offloading the vehicle after delivery
Obeying traffic rules and regulations
Following company policies and procedures
Taking instructions from the manager
Maintaining the vehicle and cleaning it

Requirements
Good communication skills
Good time management skills
A valid accident free driving license
3-5 years’ experience driving trucks

How to apply
If qualified please send CV only to jobs@britesmanagement.com
Only the shortlisted candidates will be contacted.

SECURITY MANAGER (50- 80K)

Position: Security Manager
Nature of Job: Full time
Job Location: Nairobi
Salary Range: 50K-80K

Job Summary
Our client, a busy manufacturing company along Mombasa road is seeking to employ a very experienced security manager with high levels of integrity to manage all internal security matters and advise the company accordingly.

Duties and Responsibilities
Monitoring security operations in the company
Supervising the security team
Recruiting and training the security staff
Monitoring CCTV team
Put controls and measures to prevent fraud and petty theft in the company
Advising the company on security measures to put in place
Developing and enforcing security procedures and regulations
Reports to the manager on security issues
Implementing modern security measures

Key Requirements
At least five years working experience as a security manager in a busy organization
Good knowledge of modern security techniques and tools
Ownership and loyalty
Leadership and supervisory skills

How to apply
If you meet the above requirements send CV to recruitment@britesmanagement.com
Only the shortlisted candidates will be contacted.

Business Development Officers- Insurance

Position: Business Development Officers-Insurance
Industry Type: Insurance
Salary: 35K Retainer Plus Commissions
Location: Thika

ROLES & RESPONSIBILITIES

  • Working closely with agencies to achieve region’s market niche
  • Developing new agencies
  • Ensure agencies are performing well
  • Identifying new sales leads
  • Maintaining fruitful relationships with existing agencies by generating more revenue.
  • Ability to work on business proposal presentations and take lead in pitching
  • Developing new marketing plans, proposals and strategies for prospective clients.
  • Responsible for developing new market initiatives, assessing new markets, and analyzing business opportunities.
  • Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans.

 

KEY SKILLS AND COMPETENCIES:

  • Outstanding communications skills –written and verbal with ability to interact with high level managers and directors and external clients.
  • Attention to details and ability to manage multiple projects
  • Proactive and Flexible
  • Excellent communications skills
  • Excellent problem solving and analytical skills
  • Self motivator
  • Team player
  • High standard of Integrity

 

EDUCATION AND QUALIFICATIONS:

Degree holder in-Business related course
Experience working with Insurance agencies is key
Experience above-3 years

 

HOW TO APPLY

Qualified candidates should send their CV’s quoting relevant skills, qualifications and experience to recruitment@britesmanagement.com
Interviews will be done on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.

SECURITY SUPERVISOR(25K)- NAIROBI

The Job Role

The Security Supervisor role in the company requires a mature, results oriented and self motivated individual. He will be responsible for the efficient and effective management delivery of security services provided by the company to clients. Must be able to operate company motorbike and motorvehicle with a Clean Driving Licence.

Job Responsibilities and qualifications

  1. To manage and provide effective leadership to the security guards and ensure that he supervises the daily operations of guards at all sites by conducting routine and random patrols.
  2. To maintain the Security Operations Procedures (SOP’s) Manual up to date for use by all on site security personnel to cover duties, individual instructions for each post; attendance; use of security equipment; dress standard; training etc.
  3. Performance and attendance issues are addressed at the correct time, in accordance with the company’s policies and procedures.
  4. Act as focal point for any investigations involving security breaches; to prepare reports and recommend course of action in consultation with General Manager.
  5. Maintain the security team training plans up to date for all security staff and to test their knowledge of procedures regularly.

 

Person specification skills and desirable qualities

  1. Security professional with a proven management experience within the security industry, and with knowledge of having worked in a security firm for at least 3 years.
  2. A sound working knowledge of security best practice and legislation affecting the security role.
  3. Strong management and leadership skills together with excellent communication, influencing, negotiating and diplomatic engagement skills.
  4. Sound judgment and decision making skills, with a proactive ‘hands on’, problem solving approach, able to remain calm under pressure and take control of incidents breaches.
  5. Experience of writing procedures, drafting reports, preparing business cases and compiling and adjusting duty rosters to meet shortfalls in guard staffing levels
  6. Ability to work as part of a team, as well as independently.
  7. Must have the ability to operate a motorbike and be licensed for the same.
  8. Recognized security qualifications from a credible institution.

 

Application Procedure

Interested and qualified candidates are advised to send a detailed CV to jobs@jobsikaz.com with the title ‘security supervisor’

Only shortlisted candidates shall be contacted.

    

FIELD ADMIN ASSISTANT- SUSTAINET

Field Admin Assistant Jobs, Agricultural Jobs, NGO Jobs, Sustainet Group Jobs

Sustainable Agricultural Information Initiative (SAII) is a regional Not for Profit development organization with over 10 years of experience in delivering agricultural development and resilience-building interventions focused on value chain development in the ASAL and other counties of Kenya. The NGO is concerned with the promotion of sustainable agricultural practices to eradicate hunger and extreme poverty by implementing innovative, enterprising and sustainable interventions that contribute to mainstreaming good agricultural practices and market-oriented approaches, generating and diversifying household incomes among smallholder farmers and enterprising youth & women enterprises, thereby contributing to the long term agenda of ensuring a food secure and a heathy nation.

SAII is currently seeking applicants to fill the position of Field Admin Assistant. Reporting directly to the Project Officer, the Field Admin Assistant will provide all the administrative support to related to SAII site office.

Qualifications

  • Minimum of diploma education level qualification in the fields of agri-business, development economics, related development fields, business administration or related management courses.
  • Minimum of 2 years of relevant work experience project administration in an NGO set up at the field level.
  • Proficiency in planning, reporting, interpersonal and communication skills is key.

 

How To Apply

Candidates who meet the above requirements should send their CV and cover letter detailing current and expected salary as well as daytime skype or telephone contacts to hr@sustainetea.org by C.O.B.28th June, 2019. Indicate the position being applied for as the email subject

Sustainable Agricultural Information Initiative (SAII), is an equal opportunity employer and only shortlisted candidates, whose CVs are sent to the indicated email will be contacted.