Conducting reference checks can be one of the most important steps in the selection process. Since past performance is often the best indicator of future performance, references allow you to talk to past supervisors in order to determine if the applicant being considered is suited for the role.
Reference checking allows you to ensure that you are finding the most qualified person who is also a good match for the position. By conducting reference checks, you can avoid costs associated with failed probation periods and poor performance, which can impact your guests or clients and damage your image or reputation.
These checks help you confirm information on the candidate’s application form and resumes. You will also gain greater insights into the candidate’s skills, knowledge and abilities from someone who has actually observed the candidate perform.