Client Relationship Manager- Nairobi (100K)

June 14, 2019

Client Relationship Manager Jobs, Sales & Marketing Jobs, Jobs in Nairobi, Corporate Staffing Services Jobs

Our client is a well-established company offering professional cleaning services. They seek to hire a Client Relationship Manager who will be tasked with building and preserving strong relationships with clients while generating additional business by identifying opportunities for greater profits, and recruiting new clients.

Title: Client Relationship Manager – Cleaning Services

Reports to: General Manager

Industry: Service

Location: Nairobi

Salary: 100K plus Commissions

Responsibilities

  • Identify key contacts at potential client companies and approach them to establish and foster a relationship.
  • Maintain good relationships with clients.
  • Participate in one-on-one meetings with clients to explain services in an effort to guide their choices.
  • Understand the clients’ needs, problems as well as challenges and identify ways to develop plans on how the business could better address those needs.
  • Aim to preserve and renew contracts.
  • Grow the business by identifying new sales and business development opportunities.
  • Seek opportunities to cross-sell or upsell to existing clients.
  • Provide excellent service in order to maintain a positive reputation for the business.
  • Act as a point of contact for complaints and ensure customer issues are resolved in a prompt and professional manner.
  • Develop and execute a strategy to meet the set revenue targets
  • Promote high-quality sales, supply and customer service processes

 

Qualifications

  • Bachelor’s Degree in Business Administration/Marketing or a related field of study
  • Minimum of 5 years’ experience in a sales or customer facing role
  • Ability to manage relationships to achieve the set revenue targets
  • Ability to build, foster and maintain positive professional relationships.
  • Devotion to high-quality customer service.
  • Excellent interpersonal communication skills.
  • Keen analytical and research abilities.
  • Problem-solving and conflict resolution capabilities.
  • Outgoing and customer-oriented attitude.

How to Apply

Apply here for the Client Relationship Manager Job

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