Customer Care Rep at Power Governors Limited

November 6, 2019

 

Power Governors Limited is the leading supplier and installer of superior car accessories in East Africa.

PGL is a member of Road Safety Association of Kenya and wishes to recruit the following positions:

Job Ref: HR-PGL-11/05-2019

Key Areas of Responsibility

  • Ensure the provision of quality service to customers
  • Participate in implementing customer care policies and standards
  • Participate in developing guidelines and standards for improving customer handling programs
  • Receive customer requests; attend to daily customer complaints and follows up to ensure feedback is given and action taken as soon as possible.
  • Handle customer complaints using set customer service policies
  • Support in the generation of sales leads through their interaction with customers
  • Consult with customers about their product or service needs and requirements.
  • Administer Customer Satisfaction surveys under the guidance of the Marketing Manager
  • Keep in touch with all customers to monitor changes, need for new products from the PGL and client visits.
  • Compile feedback/complaints in report form and share with the marketing manager
  • Explaining to customers the different types of products that are available
  • Keep database records of all the client’s contacts(old and New)
  • Perform any other duties as may be assigned from time to time

Qualifications:

  • Minimum of 2 years’ experience in a similar related position.
  • Good analytical skills including the ability to think strategically and creatively.
  • Ability to be innovative and be a creative problem solver.
  • Service Orientation-responsive to customer needs questions and concerns in an accurate timely manner.
  • Confident and bold

Method of Application

If you wish to apply, please send a detailed resume with a covering letter to careers@powergovernors.co.ke.

Deadline for applications is 8th November 2019

Power Governors Limited is an equal opportunity employer

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