Relationship Officer – Mail Room at Equity Bank Kenya

November 14, 2019

Equity Bank Limited (The “Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is the 9th Floor, Equity Centre, P.O. Box 75104 – 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488) and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Kenya, Uganda, South Sudan, Rwanda, and Tanzania. Its shares are listed on the Nairobi Securities Exchange and Uganda Securities Exchange.


In line with enhancing career progression of staff and to support the business growth, we seek to recruit a senior well-qualified, experienced, self-driven, highly motivated and passionate candidate to fill the following position within the Administration Department

Reporting to the Manager- Administration, the Relationship Officer – Mailroom is ensuring the bank’s correspondences and parcels are dispatched and are timely delivered. Responsibilities typically include:

  • Receive incoming mail
  • Sort mail incoming by the department and individual employees
  • Distribute incoming and interoffice mail in a timely manner
  • Prepare outgoing shipments
  • Arrange package pickups with appropriate carriers
  • Keeping records of sent and received mail
  • Manage inventory of shipping and mail supplies
  • Track mailroom supplies

Essential Knowledge

  • Thorough understanding of the banking systems
  • Excellent comprehension of the Banks Policies, Processes, and Procedures
  • Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision
  • Reliable and self-driven
  • Good analytical skills and ability to think outside the box
  • Team player with excellent interpersonal skills
  • Strong communication, presentation and negotiation skills
  • Manage relationships with courier partners

Key Critical Competencies

  • Discretion and trustworthiness: you will often be the party of confidential information
  • Flexibility and adaptability
  • Good oral and written communication skills
  • Organizational skills and the ability to multitask
  • The ability to be proactive and take the initiative
  • Tact and diplomacy
  • High personal standards and goal-oriented


  • Degree/Diploma in a Business related field from a recognized university or College
  • Over 2 years of working experience in Equity Bank
  • Computer proficiency
  • Experience in leading and managing teams
  • Excellent data entry skills
  • Strong time management, organizational & prioritization skills

Method of Application

Interested and qualified? Go to Equity Bank Kenya career website on to apply

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